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Mellon Retail Bank (now Citizens Bank)...
"Retail Bankers Forum" Conduct bank wide training audit and develop
and facilitate multi level Sales and Customer Service Training Curriculum
and materials that employ programmed instructional techniques)for Retail
Bank Management and branch associates.
GATF (Graphic Arts Technical Foundation)
Develop and produce video training series for offset printing
industry, press operation, trouble shooting, and maintenance.
Federal Express
"Hazardous Materials and Restricted Articles Shipment" A multi
faceted Education, Information, and Marketing road show that invited high
level corporate decision makers to attend three day Hazardous materials
shipping seminars in major market cities across the country. The program
defines hazardous materials, the safety and legal consequences of improper
shipping and labeling of hazardous shipments, and outlines FedX's hazardous
materials shipping program. The program increased FedX's volume of
hazardous materials shipments by over 800% in the first eight months after
program launch.
Cutler-Hammer (Customer Education)
Road show and interactive exhibit contained in a custom van that
visited the company's best customers in order to promote their diverse line
of electrical components and systems and to educate targeted disciplines
about the various applications of particular electronic products and
systems.
Commercial Credit Corporation (Sales/CSR Associate Training)
"Operation Blast Off", "Operation Star Voyage", "Operation Mission
Complete" A multi-discipline, three year training curriculum for sales
associates and CSRs. The training included Sales, Customer Service,
Product,and Crisis Management Training designed to empower associates to be
the best financial services providers on Planet Earth!
Interstate Hotels/Marriott (Assoc Training)
"Customer Service Training" a video based training curriculum
designed to promote those Best Practices necessary to achieve the highest
level of Guest Services throughout the company's worldwide franchise.
Allegheny Cemetery Public Information/Education)
Instructional design, dynamic curriculum software development,
scripting, and CD Rom authoring for an educational CD Rom for use in the
Public Schools. The program includes a virtual tour, interactive content,
digital video, hierarchical Family Tree Builder, etc.
Matthew's International Bronze Division (Sales Training)
Interactive CD Rom training program designed to provide a comfort
level for participating Matthew's field sales associates and their
counterparts in client cemeteries, funeral homes, and other third party
sales organizations. The program features an avatar host "Matt Hews" who
leads participants through the selling process and ultimately through
training completion and comprehension testing. When participants log into
the program, they are greeted by "Matt" who is programmed to interact with
individual participants on a first name basis with intuitive dialog that is
determined by the unique behaviors of each training participant. This self
paced/self administered training tool does not require human interface or
facilitation and is navigated in leisure time. A personalized Certificate
of Completion is automatically composed and printed out for those sales
associates who successfully complete the training and related comprehension
testing.
"During our long association, I have always been pleased with the outcome of our sales, training, and public relations (solutions). Most importantly, they have produced the results the company wanted to achieve...on time and within budget...Again, thank you for your creativity, professionalism and expertise.
"
- Manager Marketing Communications, Mathews International
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